People

• worlds of IT tools;
• experience with ITSM leading products and access to specialised know-how;

 Processes

• best practices in management and implementation of IT services based on ITIL and MOF
• ISO 9001:2000 certification

 Experience

• management of IT services is our core business
• updated experience on implementation within various sectors of activity: retail; telecommunications; industry; services; tourism;
• management, support, and maintenance of over 550 Data Center systems; 9 TB daily Backups; 960 application systems, 400 databases, 1900 routers and switches;

 Technology

• two modern Data Centers (Lisbon and Oporto): specialised infrastructure for housing systems that need high performance and availability;
• support centre available 365 days a year;
• operations and monitoring team 24x7x365;
• experience in the implementation and integration of modules for products that support ITIL.